John Crawford Marine Pty Ltd ABN 07 052 348 900 trading as John Crawford Marine aims to provide its customers with the best possible products and services. We also want our customers to have confidence that we afford personal information an appropriate level of privacy, consistent with the Australian Privacy Principles set out in the Privacy Act 1988 and with the Spam Act 2003.

What is Personal Information?

John Crawford Marine collects personal information for a range of purposes, including to:

• Respond to customer queries about the products and services that we offer
• Supply products and services (including new Arvor Boats, parts, accessories, Finance and Insurance
• Process payment for products and services (including considering applications for credit where relevant)
• Coordinate delivery of your boat/motor/trailer or combination and ensure that your vehicle is delivered to your satisfaction
• Consider, process and record the purchase of trade-ins and part payments
• May carry out repairs and servicing, supply parts and accessories, supply products and maintain any applicable warranties
• Arrange for products and services to be supplied to customers by third parties where appropriate (for example, external finance brokerage, electronics, purchased from us; or fitment of non-genuine parts and accessories, in respect of vehicles we are repairing/refurbishing). On occasion, these people may contact you directly for this purpose.
• Conduct competitions

John Crawford Marine also uses the personal information that it collects to:

• Maintain records for accounting and administration purposes
• Administer warranty claims
• Provide customer support
• Respond to customer complaints
• Administer safety-related product recalls
• Analyse customer needs and develop customer strategies
• Meet legal and regulatory requirements

Customer satisfaction surveys, service reminders and direct marketing

From time to time, John Crawford Marine may survey its customers on a range of issues, including purchase satisfaction and the quality of our service. These surveys help us to improve our products and services and tailor the way that we do business with you. If you do not wish to participate in these surveys, please contact John Crawford Marine.

If you consent, John Crawford Marine may use your personal information to send you service reminders and information about our products and services, including special offers. We may also send our customers information about products and services of businesses associated with John Crawford Marine. If you no longer wish to receive this information, please contact the John Crawford Marine (details provided at the end of this policy).

What sort of personal information does John Crawford Marine collect?

The type of personal information that we collect will depend on the circumstances of collection. For example, we may collect your name, date of birth, address, telephone number, email address and boat/motor/trailer purchase and service history. For these purchases, we also collect information such as the vehicle make, model and colour, options and accessories supplied, price paid, trade-in details, vehicle and hull identification number, registration details, driver's licence number, engine hours (where applicable), method of payment, finance and insurance details and details of any trade-in in accordance with the Queensland Government Second Hand Dealers Act. We may also collect details of other interactions that you have with us, together with any other information that you choose to provide us with.

The collection of sensitive information is restricted by the Privacy Act. John Crawford Marine will not collect sensitive information about an individual unless this is necessary for one of John Crawford Marine’s functions or activities and the individual has consented to that collection, or John Crawford Marine is otherwise required or authorised by or under law to do so.

How does John Crawford Marine collect personal information?

We will not usually seek to collect sensitive information (e.g data relating to race or ethnic origin, religious beliefs, political preference, criminal record, physical or mental health, or sexual orientation from you. However, you acknowledge that such information may be collected (including inadvertently such as via photographs or other records) by us. You acknowledge that information may be contained in documents or other records which you have provided to us.

If it is necessary for us to collect sensitive information, although you again acknowledge that we may collect such information inadvertently, we will obtain your explicit consent to collect and use such information.

Much of the personal information that we hold is collected when you purchase a boat/motor or trailer or parts and accessories from us, when you trade-in a boat/motor/trailer or when you have your marine related goods repaired or serviced by us. We may also collect personal information in a number of other ways, for example when you:

• Contact us with a query (whether in person, or by phone, social media, email, through the forms on the John Crawford Marine website or through Boatsonline.com.au or yachthub.com.au or boatsforsale.com.au or discoverboatsales.com.au
• Take a boat for an on water demonstration (costs may apply)
• Enter a competition conducted by us
• Respond to one of our direct marketing campaigns

Website Collection of Information

Some of the information that is collected on our website is not personal information, because it does not reveal your identity. For example, we may record your server address, domain name, the date and time of your visit to this site and the pages that you viewed. This information is used by us in anonymous, aggregated form only, for statistical and web site development purposes. However, John Crawford Marine reserves its right to use or disclose this information to try to locate an individual if it reasonably believes that the individual may have engaged in any unlawful or inappropriate activity in connection with this website.

We also know that some customers like to engage with us through social media channels. We may collect information about you when you interact with us through these channels. For all confidential matters, we’ll ensure we interact with you via a secure forum.

A cookie is a small data file that a web site transfers to your internet browser for identification purposes. The cookies that we use do not identify you individually. Instead, they identify your internet browser.

We use cookies to maintain session information about you when you log into our website, which enables us to personalise your current visit.

Most internet browsers are set to accept cookies. If you prefer not to receive them, you can adjust your browser to reject cookies, or to notify you when they are being used. There are also software products available that can manage cookies for you. Rejecting cookies can however limit the functionality of this website.

You do not have to provide us with any personal information if you are a visitor to our website and you may choose to remain anonymous or to provide us with a pseudonym if you do not wish to reveal your identity.

However, you should be aware that by remaining anonymous or in providing a pseudonym, we may be unable to properly provide services and advice to you, or the nature and extent of that advice may be limited. We may also be unable to properly respond to any request, particularly in the event that we may have a conflict of interest or concern in relation to the dissemination of information to an unknown party.

If you provide us with someone else’s personal information, you should only do so if you have their authority or consent. You should also take reasonable steps to inform them of the matters set out in this Privacy Policy.

Third Party Collection of Information

Unless it is unreasonable or impractical to do so, we will collect personal information directly from you. Sometimes it may be necessary for us to collect your personal information from a third party, or from a publicly available source. We will only collect personal information in that way where we are permitted to do so under the Act. Where personal information is collected from another party, we will take reasonable steps to inform you of the collection, at or before that time or, if that is not practicable, as soon as possible after collection.

Sometimes, we may collect your personal information from third parties, for example where:

• We collect information such as your warranty details and service history or from another authorised manufacturer, to facilitate the provision of services to you and the transfer of remaining warranties or registrations to aid the sale and transfer for all parties.
• We have arranged for third parties to supply you with products and services and those third parties provide us with information about the products or services that you have purchased from them (please note that we do not collect your credit or financial details from finance or insurance suppliers unless the finance application is made through AMMF via John Crawford Marine’s in house Finance Broker)

What if you don't provide your personal information to John Crawford Marine?

If John Crawford Marine is unable to collect personal information from or about you, it may prove difficult to do business with you or the organisation with which you are connected.

When does John Crawford Marine disclose personal information to third parties?

In providing our customers with new or used products or services, we may disclose personal information to third parties. In particular, your personal information may be disclosed for the transfer of new or remaining warranty, service history, safety device information and or registration purposes.

Other third parties with whom we may share your personal information include, where appropriate:

John Crawford Marine’s service providers, including:

• Finance and insurance (where you have requested that they supply products and services to you)
• Valuers (to assess the value of your boat/motor or trailer) and vehicle registries (to check whether a trade in vehicle is encumbered)
• Government authorities (for example for registrations) or as required under financial transactions reporting or anti-money laundering legislation, police, local council authorities or our insurers if a test drive is involved in any infringements or is damaged whilst being sold or for the purposes of a demonstration.
• Financial institutions for payment processing referees, referrals or guarantors whose details you have provided to us
• Website designers and information technology service providers
• Marketing and communications agencies
• Mailing houses, freight and courier services
• Printers and distributors of direct marketing material
• External business advisors (such as auditors, lawyers and debt collectors)

We may also disclose personal information to third parties where required or authorised by or under law to do so with your consent (which may be written, verbal or implied from your conduct).

Spam

We will not send you any commercial electronic messages such as SMS or emails without your consent. Any commercial electronic message that we send will identify John Crawford Marine as the sender and will incorporate our contact details. The message will also provide an unsubscribe facility. If you do not wish to receive commercial electronic messages from us, please contact John Crawford Marine.

Optional Blogs, Forums, and other Social Media

Our website may host various blogs, forums, and other social media applications or services that allow you to share personal information and content with other users (“Social Media Applications”). Any personal information or content that you contribute to our website or to any Social Media Applications can be read, collected, downloaded and used by other users over whom we may have no control. We are not responsible for any use, misuse or misappropriation by other users of any personal information or content that you contribute to our website or to any Social Media Applications.

Our website may include links to third party websites. If you access third party websites (even via a link from our website), you will be subject to their privacy policy. You may wish to consider the privacy policy of the third party website providers, which we will not be taken to endorse or accept even if we provide a link from our website.

Ensuring personal information is up-to-date

We rely on the personal information we hold in conducting our business. We take reasonable steps to ensure that the personal information we hold is accurate complete and up-to-date.

Security of personal information

The security of information is important to John Crawford Marine and we take precautions to protect the personal information that we hold from misuse, loss, unauthorised access, modification or disclosure.

Some of the ways we protect personal information include:

• External and internal premises security
• Restricted access to personal information to staff who need it to perform their day to day functions
• Conducting training to ensure that staff are aware that they must only access, use and disclose personal information for appropriate purposes
• Requiring staff who have access to personal information to agree to protect the privacy of that information
• Maintaining technology products to prevent unauthorised computer access, including identifiers and passwords
• Maintaining physical security over paper records

How long does John Crawford Marine keep personal information?

We will take reasonable steps to destroy or permanently de-identify personal information that is no longer needed for any purpose that is permitted by the Privacy Act.

Use of Commonwealth government identifiers

We will not use Commonwealth government identifiers ("Identifiers") (such as Medicare numbers) as our own identifier of individuals. We will only use or disclose Identifiers in the circumstances permitted by the Privacy Act.

Access to personal information by individuals

Please contact John Crawford Marine manager (details provided at the end of this policy) if you would like to access or correct the personal information that we hold about you. We will generally provide you with access to your personal information. Depending on the amount of information requested, John Crawford Marine may charge an access fee to cover the cost of retrieving the information and supplying it to you.

If you believe that any personal information which we have collected about you is inaccurate, incomplete or not up-to-date, we will take reasonable steps to correct it in accordance with the requirements of the Privacy Act. In the event that we correct personal information that we have previously disclosed to a third party, you may request that we notify that third party of the correction. We will take steps as are reasonable in the circumstances to notify that third party of the correction where it is not impractical or unlawful to do so.

Access to personal information may be refused in a number of circumstances, such as where the information relates to anticipated legal proceedings or the request for access is frivolous or vexatious. If we deny or restrict your access, we will explain why. Similarly, in some limited circumstances we may not make requested corrections to personal information, in which case we will provide you with reasons for this decision.

Other circumstances in which access will be denied include:

• we reasonably believe that giving the information would pose a serious threat to the life, health or safety of an individual or to public health and safety;
• providing access would create an unreasonable impact on the privacy of others;
• you are requesting information that isn’t about you and access would be unlawful;
• denial of access is authorised or required by law;
• access would prejudice enforcement related activities of an enforcement body;
• access would reveal evaluative information of “a commercially sensitive”, decision making process, or information; or
• any other reason that is provided for in the Australian Privacy Principles (APPs) set out under the Privacy Act.

Where possible, we will favour providing you with access to your personal information.

Job applicants and employees

Any personal information provided to John Crawford Marine in connection with job applications may be used to consider the applicant for current and future employment and may be disclosed to our third party advisors to assist us in the selection and recruitment process.

If your application for employment is successful, John Crawford Marine will rely on the exemption in the Privacy Act relating to employee records where applicable.

Resolving concerns

If you have any concerns about the way your personal information is managed by John Crawford Marine or believe that a breach of your privacy has occurred, please let us know by contacting the John Crawford Marine Customer Relations Manager (details provided below). We will respond to your concerns as soon as possible.

Contact details and additional information

If you would like more information about John Crawford Marine’s approach to privacy, or if you wish to contact us regarding the information set out in this policy, please contact us:

Phone: 07 3890 2322

Email: [email protected]

Address:
Privacy Customer Relations Manager
John Crawford Marine
PO Box 351
Cannon Hill QLD 4170

Changes to this policy

You acknowledge that we work in a dynamic business environment. Accordingly, it may be necessary for us to amend this policy from time to time at our discretion. Amended versions will be posted on our website at www.johncrawfordmarine.com.au and will be available from the John Crawford Marine Customer Relations Manager.